Refund & Cancellation Policy

1. Fan participation (tickets and packages)

• Before confirmation: full refund
• After confirmation until 14 days before the event: organizer's rules apply, at least 50% refunded
• Within 14 days of the event: no refund (full refund if the organizer cancels)
• If the organizer cancels or changes the event, you get a full refund; flights, hotels and other costs are not covered.

2. Support pledges

If the goal is not reached by the deadline, everyone is refunded within 3 working days. Once the goal is reached, advertising and venue spending starts and pledges are not refundable.

3. Business bookings

• Deposit (US$3,000): refunded in full if the agency declines or you withdraw before the written price
• 50% first payment: forfeited if the organizer cancels, refunded in full plus confirmed costs if the agency cancels
• Force majeure: the held balance is returned

The individual written contract prevails.

4. How refunds are paid

Card payments are refunded to the same card (your bank may take 5–10 working days to show it). Wallet payments are refunded to the paying wallet in the same token (USDC or USDT), at the USD amount fixed at payment; network fees may be deducted. Refunds are processed within 5 working days of approval.

5. How to ask

Send your request number and paying wallet address through the inquiry form. We reply within 3 working days.